American Airlines Problems
American Airlines is a US airline and has Dallas/Forth Worth International Airport as its largest hub. American Airlines also owns American Eagle, which operates mostly regional flights. American Airlines is in the process of merging with US Airways. This merger is expected to close in the third quarter of 2013.
Overview
American Airlines Problems
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Recent American Airlines Issues
Bruce Kipperman
@AmericanAir I just DM’d you. I would be grateful if you can assist and actually prove that you give a shit about your customers.
Steelers Takeaways
@Gennclan @AmericanAir Never had an airline hold every available seat throughout plane as an upsell except the very last row. Did it both ways. They are scam artists.
Steelers Takeaways
Never flying @AmericanAir again. Check in and the only seat that isn’t a paid seat is the back row. Lots of free seats but all are “upgrades” that cost a lot extra. Complete scam. Never again.
Matt Carlin
@AmericanAir 1 week later, no points were returned to my account so I reached out again. Now, 11 days after that, I receive another email saying that you're looking into it. AA Ref#1-33902643127
Matt Carlin
@AmericanAir 21 days ago I had a horrible experience with cancelled & delayed flights. I was told my points would be returned to my account within 24 hours. 18 days ago I received an email from AA support saying that my trip points would be fully refunded within 24 hours
Justin
@AmericanAir Honestly, not the disruption that’s the issue—I understand things happen. It’s the changing stories. “We’ll be ready to go in a few minutes.” “We can use the lavatories above 16k feet, just give us 10 min to sign the paperwork.” “Now, they don’t work at all. Gotta change planes!”