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Santander offers current accounts, savings, investments, loans, credit cards and other financial products. Clients can access their Santander accounts through online banking and mobile banking apps.

Overview

6 reports
+200% change
33 reports
-47% change
 
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Santander Outages

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Recent Santander Issues

Carole curran
Carole curran
@santanderukhelp Like to make a complaint about your bank
posted 4 hours ago
Mark1165
Mark1165
@santanderukhelp Then we have to get my frail mother into a branch to authorise a transfer. I notice this has only happened in the last few days. I've made several online payments for her to purchase a foot spa and a walking frame and some vitamins without any otp prompt in previous months.
posted 10 hours ago
Not so Grumpy Old Git*
Not so Grumpy Old Git*
@santanderukhelp Morning, Are there issues with OPT at the moment ?
posted 15 hours ago
@santanderukhelp So when will this be sorted as I want to make a one off payment?. It's no use sending me a link to questions about a new app when the app isn't working.
posted 15 hours ago
@santanderukhelp Can't make a one off mortgage payment through your new app, blank screen is all I get, surely the app should be tested before it's released?
posted 16 hours ago
wayne Tavit
wayne Tavit
I see @santanderukhelp have added a carbon shaming section to their banking app. They have very kindly taken the time to calculate how much co2 I've unleashed on the planet, based on 3 of my direct debits. They didn't take into account, the 500 trees I've planted this year though
posted 18 hours ago
Mrs TT ╪
Mrs TT ╪
Well @santanderukhelp @santanderuk living up to their terrible customer service. Please don't use them! Waiting on a refund they promised weeks ago. Mortgage declined due to a pylon and overpayments not explained online. Awful!
posted 1 day ago
Ben
Ben
@santanderukhelp I can’t log into my account on a computer. I am sent an OTP it accepts it and then takes me back to the log in page. Any ideas?
posted 1 day ago
82REWQ
82REWQ
@santanderukhelp Hi Please close my credit card account ending in 097 as I haven't received your credit card for years. For security reasons, just close it please.
posted 2 days ago
Mrs TT ╪
Mrs TT ╪
@santanderukhelp On the app 3 days ago I was told within 2 days... still not arrived. My mortgage has now closed as paid off and was assured it would be refunded before it closed. Still no. Not holding out much hope of help. Have already looked into taking this further as no-one cares!
posted 3 days ago
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