Virgin Media Outages

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Recent Virgin Media Issues

J Fos

@virginmedia 6. May bill, £127. No discounts applied, spoke with. Team told me all the issues, even told me I should have sky sports and sky movies, never had those for the 5/6 years I've been with you. 7. Offered me similar package at £73 (current deal £49) Not good enough

posted 2 days ago

J Fos

@virginmedia Not enough characters to tell you all my issues. 1. Messed up my contract when moving house 2. Tried to get new deal, lady on live chat said and sent me contract at £55 to be told she's transferred to me to correct team, who then said NO can't do it

posted 2 days ago

Matthew Anisfeld

@virginmedia The automated questions you’re asking are incoherent. E.g. you’ve asked me details about my next bill, but the bill isn’t available to me because the installation of broadband has been delayed for so long. I’ve wasted so much time on the phone trying to deal with this too.

posted 2 days ago

Paul James Smith

@virginmedia We both know that you’re going to take the £133.86 and I’ll have to fight with you for months to get my refund. You’re the worst company I’ve ever had to deal with.

posted 1 week ago

jonnyseagulls

@virginmedia This explanation would stand up if you could demonstrate true demand for landline. To get the best deal I am forced to pay for a landline I will never use. @virginmedia charges me for the landline knowing they will never have to service me. It’s your business model admit it.

posted 1 week ago

Thomas Daniel

@virginmedia on hold for 15 minutes (at the 3rd attempt) get to customer retentions and get cut off whilst trying to reduce my bill. Been with virgin for over 15 years what a pain to try to get a cheaper deal. Time to leave ?!

posted 1 week ago

Ady O'Sullivan

@stephaniemain2 @virginmedia @SkyMediaUK Virgin call centres are almost impossible to deal with, about the worst I've ever dealt.

posted 1 week ago

David Torbitt

@virginmedia what do we have to do to speak to someone in the United Kingdom about our broadband? Customer service has gone to the dogs, from adding unwanted extras, additional charges, and just being horrible to deal with in general.

posted 1 week ago

@stephaniemain2 @virginmedia @SkyMediaUK I try and use the online assistant connection rather than a foreign call centre first, then try to get switched to a local rep. I do know that I ask them nicely to give me a better deal, quoting new customer pricing elsewhere. This year they upped my speed, about double, and only…

posted 1 week ago

Stew

@rwilkinson007 @virginmedia We did the same recently - and then logged into our online account and the offer to stay when you choose to leave was significantly better online. Keep saying no which the price changes during the cancellation & it’ll keep going down. Got a new 2 year deal at newbie prices.

posted 2 weeks ago

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