TPG Broadband Internet Outages

Davo (@DavoVieira021)

@TPG_Telecom my internet is not working

PickletubeTV (@PickletubeTv)

You @TPG_Telecom why is it so hard for me or my partner to cancel our internet servcie with you? We don't need the service anymore, just let us cancel, pay what we owe and move on or we'll pay nothing, not playing these silly games.

Vicki C (@saintvicki23)

@TPG_Telecom I have been waiting for 10 days to receive an NBN box and still waiting!! I have been without internet how much longer! Not very good service!

Vicki C (@saintvicki23)

@TPG_Telecom I have been waiting 10 days for nbn box and still waiting!!! We have had no internet, not good enough service!

Rob Phillips (@robbyyy)

@TPG_Telecom Back working again, after 8+ hours down. We still lose internet for periods though every few days. We’re thinking we might have to move to a more reliable provider.

Rob Phillips (@robbyyy)

@TPG_Telecom It’s offline again. Seriously need to sort the connection out once and for all. Your ‘network status’ page never displays accurate outages. Potential customers need to understand this. We pay good money for a service we don’t receive. I’ll send you a DM.

rohitsm (@rohitsm85)

Hello @TPG_Telecom I had initiated for a new connection from you guys 2 weeks back. I got an email saying that the connection was up and I was charged a week back for the service. I see that my internet is still not working. Account id : 7538346 Username: rohit1985sm

Brian Handreck (@redbigot)

@Ausbrad79 @TPG_Telecom Yeah, my plan price increased a while back, no chance of a speed upgrade until FTTP arrives in 2-3 years, maybe. Unless 5G internet becomes viable for me before then.

Brad Smith (@Ausbrad79)

"You don't need to do anything" @TPG_Telecom Your new monthly nbn fees and speed upgrade will automatically apply on your next regular payment date to occur on or after 27/03/2024. Still waiting to have out speed upgraded......

Brad Smith (@Ausbrad79)

@redbigot @TPG_Telecom Definitely worth rattling their cage. We were emailed to say plan is upgrading in price and speed. After discussions with numerous teams they lied and said it will automatically update on the 20th march. Wasn't surprised that it didn't. Now 4 phone calls today and still nothing.