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Santander offers current accounts, savings, investments, loans, credit cards and other financial products. Clients can access their Santander accounts through online banking and mobile banking apps.

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Recent Santander Issues

Mark1165
Mark1165
@santanderukhelp Then we have to get my frail mother into a branch to authorise a transfer. I notice this has only happened in the last few days. I've made several online payments for her to purchase a foot spa and a walking frame and some vitamins without any otp prompt in previous months.
posted 10 hours ago
Adam worrall
Adam worrall
@santanderukhelp I cannot access my account online and the people in the branch keep asking me to call but nobody is ever answering how am I supposed to close my account if nobody will answer?
posted 3 days ago
Adam worrall
Adam worrall
@santanderukhelp your customer service is appalling, in branch are no help and calling I am left waiting over an hour and still no answer every single time, my phone bill is sky high and I still cannot close my account with you as nobody will speak to me
posted 3 days ago
linda robinson
linda robinson
@santanderukhelp Yes it is, the solicitor for new house sale will only accept this. We changed address over two weeks ago in branch. Will only post out statements 3-5 working days. Ridiculous
posted 1 week ago
Niall Cook
Niall Cook
Seriously @santanderukhelp, why say that the easiest way to close an account is via secure chat, when after 10 minutes chatting I’m told I need to go to a branch, write in, or call?
posted 1 week ago
Lisa B
Lisa B
@santanderukhelp can you tell me if there is an email address i can send a complaint to or is it just a letter? Ive just been told by Ben at the Rugby branch that the tel no online is just to customer service and not a complaints team
posted 1 week ago
Auriel
Auriel
@santanderukhelp The branch called HSBC for her but they couldn't help. She didn't really understand what was happening as she was very upset and the staff were trying to calm her down
posted 2 weeks ago
JL
JL
@santanderukhelp I’ve already had multiple phone calls with your complaints dep since Wed and have had to escalate that as unable to help. That was Thursday and I’ve not heard back from you since? Been told the only way possible is for me to physically go to a branch - I’m in Thailand!?! Help
posted 2 weeks ago
Ross Cooper
Ross Cooper
@santanderukhelp Opened new account just tried to sign up for online banking get told I need to attend a branch. Branch opening times are 9:30 to 3:30 M-F & closed Saturday I work M-F 9-5. How do I go about closing this account again ?
posted 2 weeks ago
Ross Cooper
Ross Cooper
@santanderukhelp but the branch isn't open when I am not working & I am not taking time off work just to open a bank account.
posted 2 weeks ago
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