John Lewis Outages

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Recent John Lewis Issues

David Spencer

.@martinkettle says Sharon White is tipped to be the next Cabinet Secretary. Is this a joke Martin? She nearly destroyed @JohnLewisRetail. Starmer cannot seriously be planning to put her in charge of the whole country?

posted 4 hours ago

poliasiafoods

@JohnLewisRetail Instead of helping me for the worst latte which even burned my tongue i was told to give my details for the store so they can contact me discuss with me which kind of service is this where you get charged for free stuff experience embarrassment & yet have to discuss with store

posted 12 hours ago

Dottie

@JohnLewisRetail Based on recent experience, I really wouldn’t advise buying any tech from JLP. The 2 year guarantee is worthless as they try to charge you for repair to expensive faulty goods anyway.

posted 21 hours ago

BlossomQueery

@JohnLewisRetail Very pleased to see Mr & Mr and Mrs & Mrs cards in your wedding section. Less pleased to be asked at the till if I've picked up the Mrs & Mrs by mistake, and be told that they ask this as standard. I'm not saying which store, this is a general training issue.

posted 22 hours ago

Nemesis

@JohnLewisRetail order placed online for collection from Waitrose today— they could not trace it and shows now as not despatched even— very poor service - so annoying as paid for collection

posted 23 hours ago

Dan Barnes

@JohnLewisRetail Exciting! Thanks for taking my payment for an iPad case, then CANCELLING my pre-order WITHOUT any obvious offer of an immediate refund (28 days to see if it comes back into stock?) and then IGNORING a number of my attempts to contact you! Customer service? Not great.

posted 1 day ago

jules hussey personal account

@MayaAvidov I use the fab team @JohnLewisRetail who are very down to earth

posted 1 day ago

Dr Katy Nicholson

@doctorwibble @EM_HealthPsych Two options. 1) scout around for second hand - singer featherweights have a devoted following. 2) basic Janome - the @JohnLewisRetail branded machines get a good reputation & fit the bill under the branding…

posted 1 day ago

poliasiafoods

@JohnLewisRetail went to get a free coffee in their store through inapp but was charged on top contact us wait 1 hr & nothing totally disappointing don't know why they give promotions when they can't fulfill even had 5£ coupon expired last month & now blaming myself for the visit

posted 1 day ago

Phil Tommo

@JohnLewisRetail bought a 55inch TV off you 5 months ago. Developed a fault so was taken away for repair. Got TV back now same fault has reappeared ! Trying to get this sorted through your customer care team is a nightmare. Absolute shambles !

posted 1 day ago

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