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Singtel Optus Pty Limited is the second largest telecommunications company in Australia. It is a wholly owned subsidiary of SingTel since 2001.

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Recent Optus Issues

Optus Help (@optus_help)

@ZoeWundenberg @Optus @ZoeWundenberg Hey there, Zoe. I'm really sorry to hear about the experience you've had trying to get support today. We'd be more than happy to provide feedback and further assist you here. Please send us a DM and we'll take it from there. - Medina
posted 6 days ago

Optus Help (@optus_help)

@khanzzirfan @Optus @unionsaustralia @khanzzirfan Hi Ifran, not good to hear we've left you feeling this way. If you're needing any assistance, please send us a DM with some more information about the trouble you've faced so we can get a better understanding and be able to help. - Medina
posted 1 month ago

Optus Help (@optus_help)

@thebizzyleader @Optus @thebizzyleader Hey Kym, apologies once again for the confusion. I've replied to your message with more information, please feel free to respond to us and we'll take it from there. - Medina
posted 1 month ago

Optus Help (@optus_help)

@thebizzyleader @Optus @thebizzyleader Hey Kym, I'm sorry to hear there was some confusion regarding the service in your area. We'd be happy to double-check this for you to view if there are any issues in your area. Please send us a DM with your full address and we'll take it from there. - Medina
posted 1 month ago

Optus Help (@optus_help)

@TrevTrevor @Optus @TrevTrevor Hey Rex, it doesn't seem we're aware of any network issues in Mentone at the moment. Are you able to send your full address via DM so we can take a closer look at this for you? - Medina
posted 2 months ago

Optus Help (@optus_help)

@Jessaustralia @Optus @Jessaustralia Hi there, thank you for reaching out and for your patience on this one. I've gone ahead and responded to your recent message for an update, please feel free to respond there for further information. - Medina
posted 2 months ago

Optus Help (@optus_help)

@maazbinmahmood @Optus @maazbinmahmood Hi there, thank you for letting us know. This is certainly not the experience we wish for you. We'd be happy to provide any further support we can. Please feel free to respond to our latest DM so we can further investigate this for you. - Medina
posted 2 months ago

Optus Help (@optus_help)

@darcy_sutton @Optus @darcy_sutton Hi there, Darcy. I'm sorry to hear you've been running into this issue with your billing while overseas. We'd be happy to take a closer look into this for you, please send us a DM and we'll take it from there. - Medina
posted 2 months ago

Optus Help (@optus_help)

@GaryArora1 @Optus @GaryArora1 Hi Gary, I'm sorry to hear you have been affected by some planned maintenance. This will be resolved at 19:00 AEST on 08 March. Please feel free to send us a DM with any questions you may have as we are a 24/7 operating team. - Medina
posted 2 months ago

Optus Help (@optus_help)

@Pinenita @Optus @Pinenita Hi there, apologies to hear about the trouble you've been having with your eSIM. I've responded to your DM, please feel free to touch base with us there so we can take a closer look. - Medina
posted 3 months ago

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