@optimum There is no worse customer service than optimum. If there is a problem they never provide any guidance. There is an outage in your area. Check the internet page that you don’t have service on
@optimum Service was down yesterday from~5:30 pm to past midnight? Optimum wants to know how they can help. Ok. Call your own help line during the next outage and ask some basic questions like eta. See if you are satisfied w the answers
@optimum Nope. No offense, but you guys literally have done nothing the last few times I've called. There's no notice of maintenance or anything just a connection that is unpredictable and unreliable.
@optimum y’all definitely lied on the 99.9% reliability. I’m a new customer, a month in, and my WiFi been going out every other day. It’s out now. Y’all are literally worse than At&t!