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Cox Communications is an American privately owned subsidiary of Cox Enterprises providing digital cable television, telecommunications and Home Automation services in the United States.

Overview

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Recent Cox Issues

Patty
Patty
Wondering if I should switch to Google Fiber considering I’m on my 4th @CoxComm outage in the last 6 weeks. My internet & home security are important to me! Anybody have good luck with google fiber?
posted 2 days ago
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@HokiesFB @CoxComm Those are nice!
posted 2 weeks ago
Staple Stuck
Staple Stuck
2/2 @CoxComm You say you have teams committed to resolving the issue yet the crew that was on our street were gone before 4pm! Your crews aren’t finishing the job! How does a house less than a mile still have service but my street doesn’t?! #coxsucks
posted 3 weeks ago
Staple Stuck
Staple Stuck
@CoxComm - your “representatives” need to stop relying on stock answers that don’t answer anything, stop giving bs expectations of when service should be restored, stop telling your customers the problem has been resolved when it obviously has not, and FIX THE PROBLEM! 1/2
posted 3 weeks ago
Frestyl
Frestyl
.@CoxComm, your internet has become as reliable as satellite TV in a rain storm. @googlefiber, we await you with bated breath.
posted 3 weeks ago
Frestyl
Frestyl
@CoxHelp @CoxComm @googlefiber No, thank you. I'm done with support. Cox has failed to reinvest or even maintain its existing infrastructure and chase new development fiber. Your pricing and overage limits are equally as infuriating.
posted 3 weeks ago
Ben Lawson
Ben Lawson
@CoxComm Finally an answer at 29 minutes.
posted 1 month ago
Ben Lawson
Ben Lawson
@CoxComm the hold music is only 16 bars long. standard 4/4 time. ask me how I know... 26 minutes.... @CoxComm
posted 1 month ago
Ben Lawson
Ben Lawson
@CoxComm didn't think it was true that if you needed to cancel your account, company policy is to leave on you hold in hopes that you give up and stay a customer, yet here we are! 24 minutes in...
posted 1 month ago
Andy
Andy
Hello, I'm Oliver, your virtual assistant. I'm gathering some details, one moment... I was on my phone with @CoxComm for over 1.15 hours and the virtual asst couldn’t help me said a tech will come Tuesday. Cox service sucks!
posted 1 month ago
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