British Airways Website Complaints in Scotland

Anniedoodah (@annieoneandonly)

@PeteCityPrice @British_Airways @britishairways are due me a refund from Oct 23. I have been lied to, had telephone calls where they pretend not to hear me, been ghosted, had operators put the phone down when THEY were rude. The customer service for complaints is the worst I’ve ever experienced.

BarryWeldon (@BarryJWeldon)

Hi @British_Airways, I need urgent assistance regarding a cancelled flight, downgrading, and the lack of staff at Glasgow Airport. Can someone from your team please give me a call as soon as possible? Thanks.

Scott Allan (@scottallan76)

@British_Airways what's the issue with the apps, trying to check in and it won't show boarding passes, allow me to check in and having redownloaded the app it now won't allow me to log back in.

Christopher Ruddy (@chrissruddy)

@British_Airways Thanks for response, but no help. I submitted a complaint for a downgrade 7 months ago, and have been met with nothing but excuses, lies, obfuscation and Teflon shoulders, passed from pillar to post and general refusal to meet your obligations under UK261. Case logged at CEDR.

Christopher Ruddy (@chrissruddy)

Hi @British_Airways , can anyone explain why you won't comply with UK261 legislation by refunding 75% fare of two downgraded passengers ? 7 months with no resolution, shameful. #BloodyAwful #BestAvoided @UK_CAA @CEDRConsumerADR @BBCTheOneShow

RSVP Design (@RSVPDesign)

@British_Airways I guess your website is down?

JDP1311 (@johndp13)

@British_Airways let me down again. Flight booked 11 months ago. Messaged me during the night to tell me 06:45 to London cancelled and I will miss connection to Dubai at 12:45. Rebooked me for evening flight and overnight to Dubai which I did not want to do after 4 spinal opps

Allen Smith (@Allensmith81)

Also @British_Airways can you please tell me why the moment I tweet your handle I’m getting 8/10 replies from clearly fake accounts, some using your logo, all asking me to follow them and dm them a reachable phone number.. surely your getting Elon to take these accounts down??