American Airlines Problems in Philadelphia

Fernando Treviño (@FerTreMar)

Hey @AmericanAir you are killing me! #AA1327 delayed more than three hours at #DFW with no end in sight. My parents (both 80+) are stuck down there with a long flight ahead of them. Enough is enough!

Dawn Elyse (@eatDEWwrite)

@JakobOlling @AmericanAir That’s awful. I was rerouted from Dallas from my original destination along with many others so that doesn’t surprise me. I do consider myself lucky hearing that. I just feel like there needs to be a better approach to customer service. And AA must stop booking tight connections.

Blueprint Advisors (@Blueprint215)

@AmericanAir as usual terrible service followed by a hollow reply. do better

AJ (@aijwilljo)

@AmericanAir I got an email *from you* that I can change my flight due to predicted weather. My account does not let me make changes. An hour on your chat was worthless. How do I get you to let my account actually make the changes you told me to?

Kathia Woods (@kathia_woods)

@AmericanAir Everytime I have a problem you tell us to call Customer service I have now 5 times and the problem has gotten worse

Kathia Woods (@kathia_woods)

@AmericanAir I'm filing an a complaint with the fcc

Kathia Woods (@kathia_woods)

@AmericanAir I'm beyond upset. My status on my account is still not correct after 2 hours on the phone with your cst after messing up my reservation

Kathia Woods (@kathia_woods)

@AmericanAir I have been in phoenix for almost 24 hours due to winds and now mechanical issues. It's time to upgrade your planes. Why do you refuse to use your newer planes on domestic flights. Horrible

RobC (@OnWithTheShows)

Just to let everyone know @AmericanAir platinum benefits are a scam. They say you get free premium seats and upgrade requests but when your upgrade request is added to your trip it cancels your seats and doesn’t tell you leaving you with shit seats once you find out.

seeemmmberrrrrrrrrrr (@pennstate0408)

@AmericanAir A little disappointed that my fare is more than half the cost and I am stuck with the more expensive fare