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Zara Complaints in Lagós

Zara is a Spanish fast fashion retailer based in Arteixo in Galicia. The company was founded in 1975 by Amancio Ortega and Rosalía Mera. It is the main brand of the Inditex group, the world's largest apparel retailer.

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Complaints Overview

24 hours reports ( change)
7 days reports ( change)

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Recent Zara Issues

Niel (@niel_ayo)

@ZARA The level of customer service I have received is far below the standard I would expect from Zara. If this issue is not resolved satisfactorily, I will have no choice but to escalate my complaint further.
posted 1 month ago

Niel (@niel_ayo)

@ZARA This prolonged delay is unacceptable, and it has become exhausting to continuously follow up with Zara and its networks for resolution.
posted 1 month ago

Niel (@niel_ayo)

@ZARA I want to emphasize the seriousness of this matter. Not only have I not received my order, but I also haven’t received my refund after being charged on the 1st of the month.
posted 1 month ago

Niel (@niel_ayo)

@ZARA It seems that the issue has not been addressed, and my money has not been refunded, despite repeated requests.
posted 1 month ago

Niel (@niel_ayo)

@ZARA The most serious thing of all is that since the 1st they charged me, they have not returned my money. It has been exhausting to write to Zara and its networks every day, requested for it to be returned still not returned yet. Your communication is poor and I’m very disappointed.
posted 1 month ago

Niel (@niel_ayo)

@ZARA Hello, today marks 21 days since the purchase of my recent order, and I am reaching out regarding an issue with the return process.
posted 1 month ago

Niel (@niel_ayo)

@ZARA @DHLGlobal Therefore, I kindly request a full refund for my order as soon as possible. This experience has been not only inconvenient but also deeply disappointing, and I expect prompt action to rectify the situation.
posted 1 month ago

Niel (@niel_ayo)

@ZARA @DHLGlobal I must emphasize my disappointment with the level of customer service I have encountered throughout this ordeal. The lack of communication, delayed responses, and apparent inability to address my concerns in a timely manner have been incredibly frustrating.
posted 1 month ago

Niel (@niel_ayo)

@ZARA It is concerning that despite the express delivery service used, there seems to be a persistent issue with delivery. This is not an isolated incident, but rather a recurring problem. I urge you to take immediate action to rectify this matter.
posted 1 month ago

Niel (@niel_ayo)

@ZARA Thank you for your response. However, I must express my disappointment as the provided solution via DM has not addressed my concerns satisfactorily. I reiterate my request for the parcel to be returned.
posted 1 month ago

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