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Holland & Barrett Complaints

Holland & Barrett is a chain of health food shops with over 1,300 stores in 16 countries, including a substantial presence in the United Kingdom, Republic of Ireland, Netherlands, Belgium, China, Hong Kong, India and UAE.

Problem with Holland & Barrett?

Complaints Overview

24 hours 1 reports (+100% change)
7 days 1 reports (-80% change)
Holland & Barrett Customer Service Details

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Recent Holland & Barrett Issues

Holland & Barrett - Customer Services (@HB_HereToHelp)

@zany_zachary @holland_barrett Thanks for your comment! So sorry to hear this, our Customer Experience team will be coming back to you to resolve this, at their earliest opportunity. Team H&B 
posted 34 minutes ago

Holland & Barrett - Customer Services (@HB_HereToHelp)

@lilyryan @holland_barrett Hi there, thanks for reaching out. Unfortunately, it appears as though this particular flavour in the Simply Whey is currently discontinued and we're not sure if it will be back. We are very sorry for any disappointment this may cause. -  Team H&B
posted 1 week ago

Cristian (@professorTT)

@HB_HereToHelp @holland_barrett I've already had two lengthy phones and been told by two different people there's nothing that can be done, this is all down to your new courier which is a pathetic excuse. I've reported the transaction to my card company and asked them to block it.
posted 1 week ago

Cristian (@professorTT)

@holland_barrett your customer service is absolutely appalling, trying to amend/ cancel an order placed less than 5 minutes ago and told no. Nothing we can do. Deal with it! Asked to speak to a manager, No you can't. SHOCKING is an understatement!
posted 1 week ago

HBKooking Good (@WWEDefenceForce)

@holland_barrett Your app is not working and I can’t get on your website keeps saying failed
posted 1 week ago

Holland & Barrett - Customer Services (@HB_HereToHelp)

@WWEDefenceForce @holland_barrett Hi there, we are very sorry to see this. We aren't aware of any issues at the moment but please kindly send us a DM so we can take some details from you and raise this with the team. - Team H&B
posted 1 week ago

General Dalgardo (@GeneralDalgardo)

All fellow #tractorwhites
posted 2 weeks ago

Simon Green (@SimonGreenOffic)

@holland_barrett I’m really frustrated that a disability group had to contact you about accessibility into your store and yet your customer service have been terrible about getting this sorted they’ve just given us some canned response instead of actually coming up with solutions
posted 2 weeks ago

Holland & Barrett - Customer Services (@HB_HereToHelp)

@supernautsix @holland_barrett Hi, thanks for reaching out. The team are currently aware of this issue and are working to get this sorted as soon as possible. Once the issue is resolved, they will send another invite to complete the assessment to your associated email address. Team H&B
posted 2 weeks ago

Peter Etherington (@planemad380)

@holland_barrett just bought some Emily veg crisps, amongst a couple of other items, crisps were great. However charging 15p for a reusable/recyclable paper bag is outrageous, is this to boost profits? Other chains give paper bags free of charge!! ☹️
posted 2 weeks ago
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