TPG Mobile Network Outages

Nicolas (@nicomb88)

@TPG_Telecom Is anyone going to pick up the phone???? I have been calling all afternoon yesterday and now since 9 am and always on hold. It takes your "technician" 24hs to fix something??? You keep on stealing your customers money!

Carla (@sullivansims)

@TPG_Telecom Could I get some help? No one is answering the phone. Internet down for the second day in a row, no explanation.

Stephanie J Nielsen (@Stephanie_Jodie)

@TPG_Telecom No... like I said... myself and my mother had enough. We are going to the HO in the city and speak to someone directly. I have wasted my time speaking to people over the phone who don't listen and won't help at all.

Stephanie J Nielsen (@Stephanie_Jodie)

@TPG_Telecom I have spoken to too many people from the 22nd of March. This has gone far too long enough that it's getting frustrating. I'm going to your head office in barangaroo to speak to someone there. I don't want to speak to anyone on the phone again.

Roz (@rozywhitelight)

@TPG_Telecom TPG I am frustrated with you, too. Several calls, hours literally on the phone, time wasted, instructions not passed on, international call centre using ROTE stock standard replies, no thinking outside the box. Quick to inv or debit your money but no follow through

Karen (@kcIMT122)

@AusBravo @iiNet @TPG_Telecom I've been with them ~15 years. Apart from their helpdesk's habit of asking for your password over the phone (not on yer nelly!), & sending you mail containing your password in plain text, they used to be generally OK. Then TPG took over, & it's been a steady slide downhill.

PaulP (@mandark2012)

@TPG_Telecom Wow, TPG are quite happy to leave an over 80 yr old without a phone service, and their call centre staff without any supervisor to fall back in. Your management are cowards, hiding behind hapless staff on a network that fails to provide even a reliable phone service.

Nass (@Nass_Naj)

@TPG_Telecom Your DM feature doesn’t work. I got through to someone on the phone. So all good

Nass (@Nass_Naj)

@TPG_Telecom how long of your outage going to go for? I can’t get through to anyone on the phone.

My inner self is alway angry (@Leo_TrollStoy)

@TPG_Telecom TPG is not responding to telephone calls. Have rang 3 times today and on hold for 45mins plus each time. Internet has been down for almost a week, and their outage page is reporting all good in the street. Why would anyone sign up with these clowns??