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Santander offers current accounts, savings, investments, loans, credit cards and other financial products. Clients can access their Santander accounts through online banking and mobile banking apps.
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Complaints Overview

24 hours 17 reports (+55% change)
7 days 87 reports (-4% change)

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Recent Santander Issues

KezzaG (@KezzaG55)

@santanderukhelp He has called the bank multiple times to get money transferred to purchase a house. Hours and hours on phone with bank for past few weeks . No resolution. Will lose thousands of pounds if transfer not made by settlement date. He and my mother are breaking down over this. Help!!!
posted 1 hour ago

Jascroft (@jascroft1)

@santanderukhelp @mcmstg Mobile app not working????
posted 1 hour ago

Rebecca Small (@Becca_Steph)

@santanderukhelp A credit card payment
posted 1 hour ago

CliveR (@CliveR39)

@santanderukhelp The account upgraded was a single account...the second 123 account that still will not upgrade is also a single account. Both were compliant with 123 requirements.
posted 1 hour ago

Rebecca Small (@Becca_Steph)

@santanderukhelp Hey! I looked at this but it didn’t answer my question. My bank asks me if the account I’m sending to is a personal or business account. Because it’s eventually going to my CC, would I select personal?
posted 1 hour ago

Rebecca Small (@Becca_Steph)

@santanderukhelp Hey! i'm about to use the 09-00-99, 01000007 details. Is it personal or business I have to say the payment is? What do I use for when my bank asks for a first/last name?
posted 1 hour ago

CliveR (@CliveR39)

@santanderukhelp I have not knowingly lodged a complaint, just asked why the system won't let me complete a simple procedure. Have just seen the Edge ad on TV....some bureau got paid good money for THAT?
posted 11 hours ago

Terry McMahon (@McT3rry)

@santanderukhelp I'm working in the middle of the North sea on a ship, I will be here for the next 5 weeks I don't get gprs signal, only slow Internet. How do I get a one time pass code to log into the new app?
posted 13 hours ago

Lucy (@lucy_curran93)

@santanderukhelp hi. My partner is a joint holder on our mortgage and we called last Thursday (2nd) to make changes to our mortgage but have not yet received the paperwork. If I sent the mortgage account number are you able to check this change has been actioned please?
posted 15 hours ago

Santander España Responde (@santander_resp)

@ClaireL97064129 Greetings, you have tweeted to the Santander global account. Our colleagues at @santanderukhelp will happily assist you.
posted 15 hours ago