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Frontier Problems in Dallas

Frontier offers home phone, broadband internet and digital televsion to individuals and businesses in 27 states. Broadband internet uses DSL or fiber technology. Digital television is available only to fiber customer as part of the tripple play Frontier FiOS service. Frontier mainly operates in rural areas.

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Recent Frontier Issues

Mariah (@forever_mariaah)

@FrontierCorp I moved to an area that you all do not service. I had to change to a different internet provider due to this. The agent tells me:1. Must pay a full month of service in order to disconnect services 2. pack the equipment and UPS it and get charged a $50 referb fee?
posted 3 days ago

Chandra (@chandrapntx)

@FrontierCorp Never Frontier..worst company EVER
posted 4 days ago

Vice (@TheLegendofVice)

@FrontierCorp internet down for 8 hours??? This is absolutely unacceptable. I am having to burn a PTO day now
posted 5 days ago

Griffin Thomas (@Griffin_Thomas6)

It’s now been almost 2 days and no one from @FrontierCorp has attempted to reach out about our down services other than their generic message that everything is down. Horrible
posted 6 days ago

Griffin Thomas (@Griffin_Thomas6)

So @FrontierCorp had a cyber attack almost a week ago. Hasn’t sent a single email to customers about it. Only reason we found out was because when our technician showed up to transfer our service to a new address he told us about the situation. Guess it’s time to switch.
posted 1 week ago

Dilip Sarangan (@SaranganDilip)

Hey @FrontierCorp, how am I supposed to report an outage if your mobile app is not functioning and you can’t take calls or man your customer service lines?
posted 1 week ago

Carlos Valentine (@CL_Valentine)

@FrontierCorp I am trying to pay my bill and can not log on to the app or website
posted 1 week ago

Dex (@SupaTrapperDex)

@FrontierCorp man y’all fucked my internet up
posted 1 month ago

Nikki (@DetroitGrl19)

@FrontierCorp we canceled our service months ago and y'all are still charging us a monthly fee and have not sent us the boxes to return equipment. Every time we call you guys try to upsell us on your crappy service. We just want to cancel and get away from you guys.
posted 1 month ago

Karen Nielsen (@KarenNielsenTx)

@FrontierCorp it’s Day 5 now with no internet or TV and vague updates with no timeline to fix the issue. Do better!
posted 2 months ago

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