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British Airways is the largest airline in the United Kingdom based on fleet size, or the second largest, behind easyJet, when measured by passengers carried.

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Complaints Overview

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Recent British Airways Issues

Stephen Hance (@StephenHance1)

@British_Airways @AmexUK Now you tell me my flight cancellation was due to adverse weather conditions. Therefore you don’t owe compensation. Why did you not tell me this at the time, although I asked repeatedly? Surely you’re not trying to get out of your obligations? Case 01186906
posted 1 week ago

kay (@kaysule1)

@British_Airways serves you all right, bunch of scammers
posted 1 week ago

Vicky Merchant (@vickymerchant)

@British_Airways @ british_airways it's over 2 months now....and still no response...what's the point of having a 8 digit case number when no one from your team is responding.
posted 1 month ago

Alex Nikiforov (@alfromwork)

@Tomasco_ @uncommon_studio @British_Airways I think it also tries to imagine flying as something exciting when it hasn’t been in a long, long time.
posted 1 month ago

Shola Jay Alabi (@JayAlabi007)

@British_Airways your app has been down all day. Tried checking in on the website, not working as well.
posted 1 month ago

Sambhrant Sahajpal (@sambhrant_s)

@British_Airways Already DMed and emailed a couple of times, you keep replying with a template response that the case is with the refunds team but never give me a time to resolution. I have DMed the details again, hopefully this will lead to a resolution.
posted 2 months ago

Karim Ayad (@ZeeKaya)

@British_Airways Do you make it a habit to fly people and then leave them stranded then deny them a refund. I feel scammed and tricked. I have asked @AvionRewards to look into it. It is unacceptable that you take money then deny me travel.
posted 2 months ago

Samir Siddiqui (@samirfromTO)

@British_Airways Please advise why you seated a senior with physical difficulties in standard economy despite him having paid for premium economy seats (including extra $ for specific seats). Thank you.
posted 2 months ago

TravelBear416 (@TravelBear416)

@send2gl @AndrewMcManus70 @British_Airways Connections - when I was flying to Portland, OR from Toronto, I’d get at least 4 per trip and I’d do trips between once and twice a month. As for BA, flying Toronto to Manchester return can be enough for me to get Bronze annually.
posted 2 months ago

Vasanth #cfc (@coolvasanth)

@British_Airways : My baggage is missing/delayed after reporting it’s been more than 5 days, and i still haven’t received my 4th check in baggage still. I’m very frustrated with the customer service. They were not able to provide proper answer. My missing bag ref no:MAABA63222
posted 3 months ago

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