British Airways Complaints in Newcastle upon Tyne

David Fitzgerald (@THE_DJ_FITZ)

@British_Airways I've been waiting over 2 months for a reply to my complaint but just keep getting generic emails saying you're busy. Might have to use other providers where possible in the future

Lisa S (@ItsMeLisass)

Have I hit a new record? Almost EIGHT MONTHS with no response to my complaint to @British_Airways. After escalating to #CEDR got a response & settlement offer from BA within 3 weeks. Why are BA allowed to just ignore customers in the hope they will go away? #CustomerServiceFail

Lisa S (@ItsMeLisass)

@British_Airways Done. You might want to do something about all the bot accounts trying to get your customers' info on here via replies, too.

Nick Smith (@SM12THN)

@British_Airways flying to Calgary tomorrow but neither me or my mate (two separate bookings) can check in for #AC851 instead says wait til the airport. I want to check in now and ensure I’m not next to a random for 8x hours. Oh and your phone number just says you’re too busy.

James (@jimbles1967)

@British_Airways 127 days since our flight was cancelled - tech’ issue BA0212 BOS - LHR Resulting in £k’s being applied to our credit card. Repeatedly told no contact email or telephone by BA twitter. You’ll be contacted “shortly” by customer services. Escalating to CEDR

James (@jimbles1967)

@British_Airways it’s 119 days since our flight was cancelled due to a technical issue (BA0212) Logan to LHR Resulting in thousands of pounds in expenses being applied to our credit card. @British_Airways have repeatedly told us we’ll be contacted “shortly” by customer services

James (@jimbles1967)

@British_Airways it’s 115 days since our flight was cancelled due to a technical issue (BA0212) Logan to LHR Resulting in thousands of pounds in expenses being applied to our credit card. @British_Airways have repeated told us we’ll be contacted “shortly” by customer services.

Emily (@xemilyrodgersx)

@British_Airways hi, I have an enquiry regarding passenger assistance for my trip on Friday. Flying from Newcastle to Newark via London Heathrow.

Lisa S (@ItsMeLisass)

@British_Airways OK - how can I escalate this though? Four months seems an extraordinarily long amount of time to acknowledge a customer's complaint.