Alaska Airlines Website Problems

Julie Martell (@Julz_Martell)

Asian couple just got offloaded flight 2310 @AlaskaAir to SFO from LAS. To me, NOT FAIR. 2 ladies came earlier with 2 large carryons, took down bags from overhead cabins & managed to use that space for 2 bags. Each bag, bigger than Asian couple’s 1 carry on. Do better!!

Drea M (@DreaMag)

@AlaskaAir I paid to upgrade my seat for my flight on Friday but the system errored the first time and asked me to try again. It worked the second time. But I have two pending transactions on my credit card now. Will one drop off?

Gant Laborde - (@GantLaborde)

@jamonholmgren @AlaskaAir ALSO - WHY do they need app ratings? It's not like you can download the competitor app. "Hey, lemme check my Delta app for my Alaska flight details" It's the overvaluation of the wrong things.

Amber Thakur (@AmberThaku60351)

@AlaskaAir help flight #576 we're literally stuck on DFW runway due to a broke down plane at our 1 gate...unacceptable!

JustCallMeR. (@trevortobyredd)

Why is @AlaskaAir the ONLY airline that can deliver bags on time? Even at the run-down awful @PHLAirport ? It’s why #iFlyAlaska Hey @AmericanAir Hey @united Hey @Delta why can’t you do bags like Alaska?

karen (@Shermanscorner)

Shout out to @AlaskaAir agents Cree (SFO) and Alma (OAK). You helped me from melting down today.

Daytheon Sturges, PhD, PA-C, MCHES®️ (@daytheon)

So this happened this morning. @AlaskaAir originally upgraded me yesterday from premium to first class. I am then downgraded as I walk to the gate and no longer have my premium seat as an option nor the food I pre-ordered. My flight is 6 hours and this is a huge inconvenience.

Kellie (@Kellie57266710)

@AlaskaAir I can't access my account and have reset my password many, many times. Is the system down?

Kurt Bulmer (@KurtBulmer)

Very disappointing that @AlaskaAir customer service has gone downhill from years past. The airline has changed a lot and is not willing to make exceptions for loyal customers in emergency situations. @seattletimes @thepointsguy

kendalljoy (@kendalljoy)

so i spent an hour on the phone last night w @AlaskaAir correcting their system error. got it ironed out until boarding when they inexplicably bumped our seats to the plane’s last row. have talked to four agents who simply can’t help. word of the year is “enshittification” btw