Zen Internet offers internet and phone, as well as internet services such as hosting and online backup. Zen Internet focuses on business customers, but is also availalbe for consumers.
Hi @zeninternet why does my internet keep buffering late at night say 11pm so annoying got an email about upgrading from you but never would as basic service buffers far too much very disappointing,
@ClareChazey@bt_uk@GWilliamsLLM BT could best be described as “fucking shit” in my experience.
For what it’s worth, @zeninternet has been by far the best company I have used.
@zeninternet You need to talk to your accounts people because that isn't what happened - and they tell me that isn't what they do - and when you've been taking from a credit card you need to refund the card (you don't have other account details)
@zeninternet I spoke to your accounts person and she told me that this is your process working as designed. You deliberately don't refund money and you deliberately don't tell people that they need to ask you to refund. You deliberately hold ex-customers' money, possibly forever.
@MartinSLewis Cancelled my account with @zeninternet in Feb who then performed thievery. They issued credit notes for the account balance but did not refund the money nor advise that they would not refund the money. How much of ex-customers' money are they stealing in this way??