Optus Mobile Network Outages

Liam (@Coachable_)

@optus it would be nice if the "scheduled" maintenance for my local towers didn't take a month aye. I can barely make a phone call. Amazing service uses provide.

Glenn Hampson (@GlennHampson)

So @Optus just told me they can’t reset me email password over the phone and I need to go into a store. I give up on them

Glenn Hampson (@GlennHampson)

@CarolynJanson @Optus Will give them a call. I’m not going into a store for something that can be done over the phone. I’m done

Dalvion Obsidian (@SirDalvion)

@Optus I was going to upgrade to that very phone, but your company stupidly decided to make Direct-Debit mandatory, not a good idea, I have been a loyal customer for 20+ years.. Are you wanting to lose loyal customers..? If I go, so do my friends and family..

Dalvion Obsidian (@SirDalvion)

@Optus I was going to upgrade to that very phone, but your company stupidly decided to make Direct-Debit mandatory, not a good idea, I have been a loyal customer for 20+ years.. Are you wanting to lose loyal customers..? If I go, so do my friends and family..

Dalvion Obsidian (@SirDalvion)

@Optus I was going to upgrade to that very phone, but your company stupidly decided to make Direct-Debit mandatory, not a good idea, I have been a loyal customer for 20+ years.. Are you wanting to lose loyal customers..? If I go, so do my friends and family..

Jack Tattersall  (@JackTattTran)

@FirstClassDuck @Sean_YYZ Comparing Aussie to Canadian mobile phone prices is enough to lose faith in Canadian companies being good. @Optus @Telstra come to Canada ASAP!

Jyckel C (@CavillJyckel)

Mum received customer refund cheque from @Optus for my Dad’s mobile phone account. She can’t cash it or put it in her bank as it only has Dad’s name on it. Optus can’t transfer the credit to her as she has a new Optus account with just her name on it. A lot of hassle for a 75 yo

Svvatmann (@svatmann)

K I just got some sms texts that @optus users sent me on Friday last week. The test messages I sent myself from my work phone haven’t come through either. Not talking about rcs or IMessage stuff. Plain old sms.

Valerie Foley (@1000monkeystv)

@optus_help @Optus There have been so many phone calls and chat conversations about this matter already. This is a conversation that needs to happen in the open now.