Optimum offers the best deals on cable TV, high speed internet and home phone services.

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Complaints Overview

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Recent Optimum Issues

Lydell Simmons (@lydell66)

@optimum if you can set me up with internet today then I will for sure leave @FrontierCorp. Their lack of transparency for updating us on fiber internet restoration in Norwalk has me extremely frustrated.

j u l e s i n b i o (@nedschnayblay)

day 3 no internet @optimum how are you even a real company

Regina Dowd (@RegD)

@nathanbeagle @optimum @GoNetspeed Beware! I lost my ability to pause or rewind live TV when I switched. They never disclosed that I would lose this service. In fact, they said my services would remain the same……
posted 5 hours ago

Dara (@itstherealdara)

@TheCrusher007 @optimum OH MY GOD! YES! I have @Xfinity @XfinitySupport and two years ago I paid $140 for TV and internet. Now? I pay $260!!! That’s for internet and ONE TV. And when I called their customer service line to try to lower my bill, they were so shady, wouldn’t be straight forward with…
posted 9 hours ago

cheer gurl (@xocheergurlox)

another day of shit internet thanks to @optimum being absolute dogshit
posted 1 day ago

maxamos. (@maxamos_falls)

@optimum why do I have to restart my router every other day cuz the “network connection is lost” ?
posted 1 day ago

Scott Norquest (@scnorquest74)

@optimum Time for our monthly area internet outage I guess... On a clear, sunny day.
posted 1 day ago

Johnny Motley (@JohnnyMotley)

PSA for New Yorkers: @optimum is the scam to end all scams. No internet for the past four months, cancelled the service, and they’re still trying to bill me.
posted 1 day ago

Corinne Smith-Njigba (@cesposito27)

I really hope none of my loved ones use @optimum for their internet. Absolute joke of a company charging us twice after we disconnected service months ago!! Horrible customer service! See you never Optimum and I’m gonna tell everyone I know
posted 3 days ago

JeanMarie Francois (@LaurjeanF)

@OptimumHelp @optimum what is wrong w/ur service? All of a sudden no network connection. What's up w/that?
posted 3 days ago

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