Exetel Broadband Internet Outages

Nathan (@heynahey_)

@BirnoOCE @exetel So so what we do is give you speed boosts which can boost your internet to what speed it is suppose to be! Only 5 days a month you get this, otherwise no soup for you.

@benjidubs@aus.social (@BenjiDubs)

@CrStuartJames @fictillius @exetel @NBN_Australia So not only have you piled on Exetel for an nbn product decision, and complained they don't have faster upload speeds when they do, you've doubled down and praised Kogan for having a network so shitty their 1000Mbps product only averages 250mbps

Evan (@fictillius)

@CrStuartJames @exetel @NBN_Australia ISPs have no control over the speed of the plans they offer, these are set by NBN at the wholesale level.

Myles Atkinson (@myles_atkinson)

I also found Superloop to have poor speeds too, but I can't vouch if that was the norm or not for them. These poor speeds render the 'speed boost' function as useless, because I could rarely hit the speed I paid for let alone the increased speeds. I'm done, @exetel @superloopau

Myles Atkinson (@myles_atkinson)

I also have my phone account with @exetel, which will now also move on. This is from a customer who actively recommended the service to others, but now I will actively advise against. Moreover, Exetel used to have great, consistent speeds, but that has not been the case lately.

BirnoOCE (@BirnoOCE)

Yo @exetel It should be illegal for you to be an internet provider with how bad you are at providing it I pay 100's a month for nothing but shit

Flemo (@Flemo36)

@exetel the worst internet provider in Australia

mady ❀ (@AppyJuiice)

@BirnoOCE @exetel my current issue!! currently have my internet provider out here for the 5th time now not fixing anything :D

David Ashkanasy (@ashkas)

@exetel I have limited & now no access to my Internet connection since Melbourne storms over 2 weeks ago. Have been incredibly frustrated by support, wait times, lack of responses & not being listened to. I sent a complaint email last night & yet to hear response. Someone respond

Shadzi (@lShadzi)

@BirnoOCE @exetel I have been without internet the last 5 days, all they need to do is plug my line back in, in the fibre box...