Cloudflare operates as a content delivery network and distributed DNS (domain name server). Its services protect website owners from peak loads, comment spam attacks and DDos (distributed denial of service) attacks.
@sexchangeling@Cloudflare We strive to process the large number of abuse requests we receive while making as few errors as possible. But we are human and made a mistake this time. It was a misjudgment on our part to ask the customer in this case to take down the entire website. For that we apologize. -Lea