American Express Problems
The American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center in New York City.
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Recent American Express Issues
Observer
@nj_hiker @GrulkeLamonte No, @Delta uses an @AmericanExpress card to buy jet fuel & crude oil. It has a credit limit of $1.1 billion. It's in one of Delta's SEC filings.
DonnaHackemackā¦
@AmericanExpress How about you put me in touch with a real person, BASED IN THE US, who can resolve my charge dispute instead of some BS AI POS? Bc otherwise, I might be taking my considerable business to @Mastercard or @Visa. See
Anna Streeter
@AmericanExpress hello, I just tried to access my app to pay my balance but the OTP wasnāt recognised and Iāve been locked out. Itās saying to call a number but Iām abroad and canāt do so without incurring a lot of cost. Can you advise please? I need to pay my bill
Susan
@FutureTomorrow_ @AmericanExpress @AskAmex Oh wow. We have been able to get through, but just can't get the issue resolved. Just beyond frustrated with AMEX. We called 1-800-528-4800.
Kimberly Brizzolara
@AmericanExpress Why was @AmericanExpress saying they wanted to do it and trying to do it if it was really against policy? From the POV of a brand interaction, this was one of the worst Iāve ever had. The last person I spoke to cut me off. It seems I need to explore a new credit card brand andā¦
Willow, Tucker and Peaches
@AmericanExpress I am extremely disappointed in Amex and will never deal with you again. Donāt bother to respond with your standard note about calling in. You cancelled my card after 19 years with no warning because I hadnāt used it in a year.
Kimberly Brizzolara
@AmericanExpress But there has to be someone up a chain who can bypass a computer in the name of customer service at @AmericanExpress. Everyone was also very nice until the last person I spoke to, who said that it was their policy to never adjust an interest charge. Which had me wonderingā¦
Kimberly Brizzolara
I wanted help from @AmericanExpress with my interest charge. They kept saying they wanted to help and trying, but the computer would not let them. I understand the limitations of access at different levelsābut ultimately people do control computers still (watching you, AI) andā¦