Scottish Power Outages in Reading

Subhaac (@SubhaaChandar)

@SP_EnergyPeople Been trying to submit my electricity and gas reading since yesterday. Both your website and app isn't working.

Mark Cooper (@Mark1_Cooper)

@SP_EnergyPeople had a new gas meter installed yesterday due to display issue. Engineer said smart meter would update over the afternoon. It still has no supplier or current data allocated to it today and meter reading has not changed overnight? Is this a waiting game or dead SM

Muntazir e Mahdi (@TigerZindaHay)

Just recorded electric and gas meter reading via mobile app to @SP_EnergyPeople and within 15 minutes an overdue payment email has arrived. In the absence of robust accountability by the @ofgem the @ScottishPower has got a free hand to manipulate customers

solera66 (@solera66)

@SP_EnergyPeople Why do you keep asking for a meter reading on a smart meter that isn’t working and has been reported to you? Engineer booked - hopefully they turn up this time but another estimated bill as a result of your poor service.

Julie L (@julieNL69)

@SP_EnergyPeople Thanks. I submitted a reading on the 3rd April but i have still not had my monthly bill produced and the lines have been too busy to phone.

Jo Rose (@jmroseauthor)

@SP_EnergyPeople : The bill is right it's 1407. Me: the SMART METER reading is 1207, look at smart UI. You said you can see the gas meter. SP: Can you send a photo??

Michele (@Michele__Walker)

@ScottishPower @SP_EnergyPeople I am extremely upset with the way the your company deals with folk. I have not been to the property for 5 weeks I been away. I paid a gesture of goodwill £100 payment towards cost and will submit a meter reading in 3 days when I’m there…(2)

hamish macdonald (@hamishmacdona18)

@SP_EnergyPeople The useless Energy company always seems to not take your energy /meter reading when they are estimated ones your Chat is useless we want proper real people answering enquiries not your fecking bots no wonder ur the worst utility customer services u cant do nothin

ADG7 (@adgg77777)

@SP_EnergyPeople @ScottishPower My girlfriend was charged for an incorrect meter reading for her previous flat. Customer service says this takes 3 weeks to resolve but reported her and 2 different collection agencies are calling her each day. This is bad customer service.

Nige Tomo (@NigeTomo65)

@SP_EnergyPeople Please sort your app out it is virtually impossible to find a link to submit a meter reading also via the Internet web too fed up off signing into my account on both and cannot find this