Scottish Power Outages in Deal

Michael Powell (@Michael65510524)

@rachel_irl @SP_EnergyPeople Absolutely horrendous company to deal with - the only glimmer of hope are the folks here on Twitter. Take my advice and switch to @OctopusEnergy who are much easier ot deal with - actually respond to e-mails, answer the phone and admit it when they get it wrong!

Clivis (@Cl1vis)

@SP_EnergyPeople I don't live in the property I just have to deal with the fall out of your actions. You have sent a demand for a bill for a deceased person to the address of a new tenant of a housing association property. That person has paranoid schizophrenia.

John Chapman (@johnchapman398)

@SP_EnergyPeople But it isn't just this morning; it's 3 times this week! I've found in the past that it's no good entering into a "private discussion" as that just goes down the AI route. Talking of AI do you think it's really appropriate to deal with bereaved customers via this method?

CBW (@cbtjobwallis)

@SP_EnergyPeople without doubt the worst company ever to deal with. Impossible to speak to to anyone...

(@GemzA87)

@John_Roddy_ @ScottishPower @SP_EnergyPeople @SPEnergyNetwork @iberdrola They don’t seem to have a clue what their doing, prices get hiked up yet customer services ads not deal with simple complaints or resolve issues leaving customers chasing

Jason Wallace (@TragedyCalls)

@Chap0Sam @OVOEnergy Immediately start a complaint process. It is your gateway to the ombudsman. At least you don't have to deal with @SP_EnergyPeople

Saniya (@saniyashake)

@SP_EnergyPeople @ScottishPower Hi, a person came knocking on my door step claiming they are from Scottish Power and that they are doing a fixed rate deal on gas and electricity...is this legitimate? They were asking for my account details and date of birth

maegan barker (@mbarker_7)

@SP_EnergyPeople @ScottishPower @SP_EnergyPeople PLEASE HELP - I need to be in contact with ONE person to deal with this issue, or have it discussed on an email thread so there is SOME continuity of care. This could have been sorted months ago, it’s so SIMPLE.

Grant Lauchlan (@grantlauchlan)

@SP_EnergyPeople Hi, PLEASE can someone help me get my account sorted. Your overseas call centre keeps disconnecting my call when they say they are passing me through to another department who deal with Ombudsman reaultion cases. I've tried for weeks to speak with someone. Thanks

Jimmy Finlayson (@LoyalFinlayson)

@KThomsonAcademy @ScottishPower @SP_EnergyPeople @ScottishPower??? Good luck with them. They are simply the worst organisation it’s ever been my misfortune to deal with. Incredibly inept