Scottish Power Outages

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Recent Scottish Power Issues

Muntazir e Mahdi

Just recorded electric and gas meter reading via mobile app to @SP_EnergyPeople and within 15 minutes an overdue payment email has arrived. In the absence of robust accountability by the @ofgem the @ScottishPower has got a free hand to manipulate customers

posted 1 hour ago

MisdeMina

@ScottishPower @SP_EnergyPeople thanks to your terrible customer service agent you lost me as a customer today, chat will follow at how bad this person was

posted 17 hours ago

WaterInMyOtter

@SP_EnergyPeople I tried putting £20 onto my electric meter via the app on the weekend and got an error, so I tried a couple of times more; still no success. I just checked my banking app and, despite my meter not being topped up, I have been charged for all three £20 payments.

posted 18 hours ago

Davie MacLean

@SP_EnergyPeople - can someone contact me? Your trying to take money from my mothers account who passed away 2 years ago. The smart meter has zero usage yet your sending me the bills for over £200 for 2 months

posted 1 day ago

Igor von Rottenkrotch

@brettman @SP_EnergyPeople I wouldn't touch scottish pointless with a barge pole, after almost 4 years of stress, being messed around, lied to, falsely charged, I had to go through @ofgem and @CitizensAdvice to finally get away from them! AVOID.

posted 1 day ago

solera66

@SP_EnergyPeople Why do you keep asking for a meter reading on a smart meter that isn’t working and has been reported to you? Engineer booked - hopefully they turn up this time but another estimated bill as a result of your poor service.

posted 2 days ago

AndyG

@ScottishPower @SP_EnergyPeople @SPEnergyNetwork @iberdrola What's the point? Your CS is deplorable. I'm still waiting on a working smart meter which hasn't worked since January 2023. Due to this not working I am unable to change supplier as it cannot be detected as a smart meter and I need to contact my supplier who do nothing.

posted 2 days ago

Tracey Cowley

@SP_EnergyPeople is your top up facility working now ?? Tried to top up 2 X now - payment from my bank x 2, but top up not working. Loathe to try again unless working.....

posted 2 days ago

Tracey Cowley

@SP_EnergyPeople Ok. However I have had 2 x £20 taken from my account that hasn't registered. When will this be refunded?

posted 2 days ago

Chris Crook

@SP_EnergyPeople Can I get some help? Ive been waiting over 2 weeks for my account to be rebilled yet you still send collections letters

posted 2 days ago

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