@SP_EnergyPeople But inline with the direct debit guarantee regulations and FCA I have to be notified of any changes...plus you was not authorised to take 2 separate payments from my account cause that amounts to an unauthorized direct debit and also fraud..
@SP_EnergyPeople sent a complaint and still waiting to get a response other than automated. To pay well over £1,000.00/month when gas/electricity used sparingly suggests to me that you have got it wrong. Or are just crooks!
@fastcarspete@SP_EnergyPeople Just pretend you’re Mabel and offer everyone refunds or something. Eventually the complaints will pile up and SP will wonder where it’s coming from.
@SP_EnergyPeople Why have you asked me for my account number even though the issue is that you haven’t set up an account so I don’t have an account number?
The online chat do this too, where would I get the account number to tell you it?
@SP_EnergyPeople@ScottishPower
Big thanks to the engineers who worked through crap weather to reconnect us, after the car smashed into the wee sub-station at Webster Ave in Falkirk.
@ScottishPower@SP_EnergyPeople do you feel it's acceptable to put a young family in financial hardship and leaving them with no means to heat the property due to your broken smart meter that you have acknowledged is faulty but demand excessive payment until YOU deem fit to
@SP_EnergyPeople Sure to god i have the right to raise more than one complaint or this just a tactic to silence people?? Keith Anderson should be ashamed to be CEO of scottish power wirh the abhorrant treatment of its customers
@SP_EnergyPeople Please pass this onto your complaint handler donna as our fourth telephone apointment will take place on 2nd april just to make another appointment no doubt and they wont let me raise another seperate complaint so what am i to do wait gor this one to be resolved god knows when
@SP_EnergyPeople Then when raised conplaint bk in aug never gog ref number and since then till 23rd feb been gtn told i will recive call backs but no one calls back your complaint handler calls me three times just to make another appoinment for a call three times no further forward still waiting
@SP_EnergyPeople Wat a shambles like i have right to make more than one complaint was left 48 hours with no power whilst i was promised engineer visits wich no engineer turned up been payn someones debt since aug last year been gtn told i will recive call backs but no one calls me back