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Public Mobile Outages

Public Mobile is a self-serve, prepaid Canadian mobile brand launched on March 18, 2010 and acquired by Telus in October 2013.

Problem with Public Mobile?

Complaints Overview

24 hours 2 reports (+100% change)
7 days 13 reports (-51% change)

Got issues or have something to share about Public Mobile?

Reports generated from

Reports generated for

Recent Public Mobile Issues

(@acidbullet_)

@PublicMobile why is it that it takes your site 20 minutes to load every time I log in to my account. Just trying to pay my phone bill. And thank you for not giving me my $5 in points this time. Just freaking great.
posted 56 minutes ago

Adam Nwakwesi (@Dkadam03)

@PublicMobile how do i have an active plan…with 240gs of what was granted to me but yet i go outside and my data is finished?!! I have 40 gigs a month and never go over dat.
posted 18 hours ago

Winston (@majiclike)

@PublicMobile how do i talk to a human???? can't submit a ticket online - getting 404, can't call 611 - only options to pay automatically, can't receive text messages. Calling my bank to do a chargeback on my credit card.
posted 1 day ago

sandijam (@sandijammin)

@PublicMobile disappointed that my fees are increasing 50% this month for exact same service.
posted 2 days ago

Just A Mom (@shawnmikey716)

@PublicMobile That's not even giving me an option, it wants me to put who I'm sending to???????
posted 2 days ago

Brad Seftel (@TBJ_DRW)

@DannyBrownCA @PublicMobile Switch to freedom
posted 2 days ago

Danny Brown (he/him/his) (@DannyBrownCA)

@TBJ_DRW @PublicMobile Was with them before, wasn't impressed (plus, they don't offer coverage in our area) :) I've been really happy with Public until this issue, and been with them 7 years. Ideally they'll resolve this, and give us confidence to stay with them.
posted 2 days ago

Danny Brown (he/him/his) (@DannyBrownCA)

@PublicMobile I opened as ticket last Tuesday. Because of the way your support uses "community private messages" on your site, it's now almost a week later and I've only had three replies, the last being on Friday. This is an urgent issue that needs resolved - other options?
posted 2 days ago

Jane Doe NL (@jdoenl)

@LinkedIn is forcing its members to sign mobile phone contracts with major companies such as @bell, @Rogers or @TELUS . You are not allowed to be verified with more affordable mobile plans! @CBCTheNational @GlobalNational @CTVNews @Microsoft @OttawaCitizen @PublicMobile
posted 2 days ago

Danny Brown (he/him/his) (@DannyBrownCA)

@PublicMobile Nope, nope, nope. This is where your issues lie, because it's the most non user friendly interface where you're waiting days for a reply from an "agent". There needs to be a better support option.
posted 2 days ago
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