Optus Outages

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Recent Optus Issues

Thomas Dang

@optus Fetch TV box decides to stop working, then start doing a firmware update as soon as we switch to watch @masterchefau… of which we had recording. Lovely!

posted 2 hours ago

Optus Help

@ThomasDangPhoto @Optus @masterchefau @ThomasDangPhoto Hey Thomas - Sorry to hear that your Fetch's firmware update interrupted your viewing of Masterchef. The program should still be recorded to your Fetch box despite the interruption. If you run into any further issues, please DM us. Mitch.

posted 2 hours ago

NathaN

@Optus I’ve been asking questions for about a week. What is wrong with the people that work for your chat? Absolute rubbish service! I need to speak to a manager. I’ve asked and asked and still nothing! Wake up Optus

posted 2 hours ago

Optus Help

@NandanNath37630 @Optus @NandanNath37630 Hi Nathan, I'm sorry to hear that this has been your experience. I've just responded to your DM regarding this. Let's continue our conversation there -Gabby

posted 2 hours ago

Liam Roche

Hey @Optus @optus_help, why is there no internet connection at footscray station when I have 3 bars of 4g

posted 2 hours ago

Optus Help

@liamlibertarian @Optus @liamlibertarian Hi Liam - apologies for any inconvenience this may have caused. Can you please restart your mobile and check if this helps? Please DM us if you still need a hand with your network issues. Aman

posted 2 hours ago

Liam Roche

@optus_help @Optus Negative this happens every time I come through the station. It's your infrastructure

posted 2 hours ago

Optus Help

@liamlibertarian @Optus @liamlibertarian Sad to hear that, Liam. It seems we have let you down. Your feedback has been passed onto our networks team. My Sincere apologies and hope we can turn this around in the future. If there is anything else, we can assist you with then please let us know. Aman

posted 2 hours ago

Jyckel C

Mum received customer refund cheque from @Optus for my Dad’s mobile phone account. She can’t cash it or put it in her bank as it only has Dad’s name on it. Optus can’t transfer the credit to her as she has a new Optus account with just her name on it. A lot of hassle for a 75 yo

posted 4 hours ago

big_matty_mula

@Optus Hi Optus…. Your overseas call centre is shit…. Don’t listen and so noisy… in branch staff at MacArthur Square have been great.. I was told by your call centre to call Hotmail to fix my problem… I wouldn’t get this at #Telstra

posted 7 hours ago

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