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Plusnet Outages

Plusnet plc is a British quad play internet service provider; providing broadband, landline, digital television and Mobile services.

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Complaints Overview

24 hours 6 reports (-71% change)
7 days 51 reports (+9% change)

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Recent Plusnet Issues

Lee Chappell (@Tuchap)

@Plusnet Hi my wifi is not working and router is flashing orange...please help, Wfh tomorrow! Castleford area.
posted 11 hours ago

Madeleine Garrad (@MadeleineGarrad)

@Plusnet hi I paid my broadband bill and now it is coming out of my bank account again tomorrow !! Please can this be sorted
posted 11 hours ago

Matthew Shaw-Thomas (@protagoMiST)

@Plusnet Hi, since the outage yesterday I've been having issues. Rebooted router to get internet back, but it keeps disconnecting; frequently going from blue ring to flashing orange ring to solid orange ring back to blue ring. Turned off and on a couple of times but still borked
posted 12 hours ago

Lady SG (@LadySG)

@Plusnet please can you explain the Mass Sync Impact which has potentially affected my connection since Thursday. There is ticket 241711831 on my account, but no update. Speed has slowed to a crawl
posted 20 hours ago

Si Biles - @phorensic_pheasant@fosstodon.org (@si_biles)

Hey @plusnet - any chance of a technical explanation of what happened yesterday as opposed to the canned response ? ( I see the same text to multiple customers, just changing the name ... ) Some clarity as to why we were left in the dark would be nice.
posted 21 hours ago

SJ (@angelusmalusuk)

@plusnet I've got an email saying you're going to take over £43 for my bill! I'm still in contract at £20-something. What is going on? It was £25 last month when it should've been less.
posted 1 day ago

Guy Stanton (@Fancymeetingcod)

@Plusnet April you wrongly took a wrong payment for 2 broadband services, one that has ended and for one that has started (full fibre) as upgrade. I had to call you 3 times to get reimbursed. Now you are doing it again in May. How is it so hard for you to get this sorted?
posted 1 day ago

Rob (@foostickuk)

@Plusnet any chance of a different update from Claudia rather than the same cut and paste? Tell us what the issue is, are engineers on site, a broad estimate of how long it may take to fix? It’s understandable you may not know exactly but an idea of what’s going on would help.
posted 1 day ago

Thomas Hütter • (@DerFredo)

@dylanbeattie @Plusnet @ThreeUK I remember the days when we ran whole company networks on 4, 10 or 16 MBit infrastructure. Up to this day I can't believe having GigaBits in a private home is a desirable part of yesterday's future. Running a data center from your house might be a different story though ...
posted 1 day ago

Geraldine Poole (@GedPoole)

@Plusnet my download speed is half of what it should be with unlimited fibre and my landline is dead .. are you experiencing service issues? Thank you
posted 1 day ago
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