Optus Outages

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Recent Optus Issues

Dr Lynn Townsend

@optus_help @GT198O @Optus Harrison, it’s the same issue that everyone on this thread has well described and that I spent an hour on the phone with your technician on Saturday and 2 hours on Wednesday. How about you fix your SMTP server.

posted 4 hours ago

Cyclone

It's a week but still "sorry for the inconvenience"

posted 4 hours ago

Dr Lynn Townsend

@GT198O @Optus @optus_help Is there a fix for you? Mine is no go.

posted 4 hours ago

Optus Help

@drlynntownsend @GT198O @Optus @drlynntownsend Hi Lynn. If you send us a DM with some more details of the issue you've been experiencing we'll do what we can to help with this one. - Harrison

posted 4 hours ago

Kym

@optus_help @Optus Thanks for nothing. You were of no help whatsoever. The fact that I specifically asked for help with my Home Internet and you fobbed me off to a help link for a mobile phone service says it all.

posted 4 hours ago

Optus Help

@thebizzyleader @Optus @thebizzyleader Hey Kym, apologies once again for the confusion. I've replied to your message with more information, please feel free to respond to us and we'll take it from there. - Medina

posted 4 hours ago

GT.

@gruntledness @drlynntownsend @optus_help @Optus I didn’t get this fixed and its still not working. I just didn’t follow through with support as I don’t use Optus as my primary email. I was mainly raising this on behalf of my dad who has since raised his own support call and as far as I understand its still not working.

posted 7 hours ago

Chris Moy

Given no timeline as to when optus server would be fixed, & no reason why not notified even though going for days. This is third recent disaster - when will learn that informing customers is first rule of keeping them? How about using AI for customer relations @optus @optushelp

posted 8 hours ago

Neil Brennan

@ShiannonC A complete and abject failure of our regulator @acccgovau and the minister @MRowlandMP to force @Telstra & @Optus to disallow Sender Spoofing for SMS only because it allows them to sell lucrative products These companies are responsible for every loss and should be fined heavily

posted 8 hours ago

Aki Winters

Oi @optus ! the scam sms's you are allowing to be sent thru weekly is astounding! You KNOW you can use systems to recognize and block mass sms's from 1 number sending clone sms's. you can do that and block chains of scammer numbers... stop being lazy! #scammers #optus #SMS

posted 15 hours ago

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