Optus Outages

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Recent Optus Issues

Chris Moy

Given no timeline as to when optus server would be fixed, & no reason why not notified even though going for days. This is third recent disaster - when will learn that informing customers is first rule of keeping them? How about using AI for customer relations @optus @optushelp

posted 1 hour ago

Chris Moy

And I'm a Business Customer that can't do business

posted 1 hour ago

Kym

Just phoned @Optus to report issues with internet. Automated service said data for my suburb was not avail at the moment so I should jump on the net and check for myself. Unable to connect to any Optus “issue” sites or any Internet speed sites. This is such bullshit.

posted 1 hour ago

Optus Help

@thebizzyleader @Optus @thebizzyleader Hey Kym, I'm sorry to hear there was some confusion regarding the service in your area. We'd be happy to double-check this for you to view if there are any issues in your area. Please send us a DM with your full address and we'll take it from there. - Medina

posted 1 hour ago

TONY HILARY

@Optus is there an issue with people not receiving text messages?

posted 1 hour ago

Neil Brennan

@ShiannonC A complete and abject failure of our regulator @acccgovau and the minister @MRowlandMP to force @Telstra & @Optus to disallow Sender Spoofing for SMS only because it allows them to sell lucrative products These companies are responsible for every loss and should be fined heavily

posted 1 hour ago

Optus Help

@drlynntownsend @GT198O @Optus @drlynntownsend Thanks Lynn. This post was made 7 days ago. Since then, our IT team has marked the issue as resolved. As I have said, if you are still experiencing this problem, then send us a DM with some further details and we will be more than happy to assist. - Harrison

posted 2 hours ago

Dr Lynn Townsend

@GT198O @Optus @optus_help Attention @optus_help Harrison THIS ISSUE

posted 2 hours ago

Dr Lynn Townsend

@optus_help @GT198O @Optus Harrison, it’s the same issue that everyone on this thread has well described and that I spent an hour on the phone with your technician on Saturday and 2 hours on Wednesday. How about you fix your SMTP server.

posted 2 hours ago

Optus Help

@drlynntownsend @GT198O @Optus @drlynntownsend Hi Lynn. If you send us a DM with some more details of the issue you've been experiencing we'll do what we can to help with this one. - Harrison

posted 2 hours ago

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