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Optimum offers the best deals on cable TV, high speed internet and home phone services.

Overview

2 reports
-66% change
31 reports
-13% change
 
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Recent Optimum Issues

Tito Duarte
Tito Duarte
@optimum I’m trying to recover my ID and no text or mail have been sent. How can I pay mi bill? #CustomerService #PleaseHelp
posted 23 hours ago
Jimmy B
Jimmy B
@optimum @derekjeter Everyday my internet shuts down at almost the same time and sometimes doesn't come back for an hour. Maybe put more money in the system and less in celebrities. You were supposed to be "monitoring" my system for the last 3 months. Nothing has changed!
posted 1 day ago
JuiceXP
JuiceXP
@optimum @Suddenlink are by far the worst service! Hands down I would rather eat rocks than continue my service with them. They sit you on a phone for 4 plus hours while at work to dick you around and never get back to you when they say they will to resolve an account issue.
posted 1 day ago
PeoplesChamp24
PeoplesChamp24
@optimum trying to report an outage. You guys saying there isn’t one from my area. Tree fell the line this afternoon. Did the troubleshooting still not working. I’m just trying to report it.
posted 1 day ago
Michele Glassberg
Michele Glassberg
@optimum is the worst! I have been on the phone for 1 hour with your incompetent technical support who barely speaks english- who is telling me to wire my computer to get the WiFi to work! Should I run wires all through my house to get our devices to work? WTF!
posted 1 day ago
kgreen
kgreen
@optimum Its not my house. Im network engineer. Tired of the incompetence. Your speed testcon the modem itself is bogus showing 20mb upload but realtime out the modem port gets barely 5mb. Its a node issue. Worst support ever
posted 1 day ago
kgreen
kgreen
@optimum Your support sucks and im putting in an fcc complaint. My upload speeds are barely 5mbs when it should be 20mbs. Tech came out and new line from tap to modem he saw same. Something on your backend and all i get is a clueless call to do basic troubleshooting after tech said its
posted 1 day ago
Creed Callaway
Creed Callaway
@optimum fuck you.
posted 1 day ago
Kyle Hughes
Kyle Hughes
@optimum could be the worst service on the planet. Just called costumer service and was terrible. Can't wait to cancel on Monday and get @YouTube tv
posted 2 days ago
I Am Blue
I Am Blue
@OptimumHelp It seems that @optimum are unwilling to assist me with my internet affordability and connectivity issue. They are not accepting my ACP or Lifeline support number. It's disappointing, as I was contemplating upgrading my account with them for faster internet. Optimum…
posted 2 days ago
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