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National Lottery Outages

The National Lottery is the state-franchised national lottery in the United Kingdom. It is operated by Camelot Group, to whom the licence was granted in 1994, 2001 and again in 2007.

Problem with National Lottery?

Complaints Overview

24 hours 3 reports (+100% change)
7 days 22 reports (+120% change)

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Recent National Lottery Issues

Jackson (@Jackson00763454)

@TNLUK @DawnMDuval Furthermore, does the Gambling Commission have a regulator themselves and if so would you please be kind enough to let your customers know who the Gambling Commission are accountable to? Many thanks
posted 10 hours ago

Sarah Meek (@minimeek11)

@TNLUK please can you help. I am unable to update my debit card on the app. I believe it has something to do with my bank being Natwest? Any ideas when this issue will be fixed?
posted 15 hours ago

Dawn M Duval (@DawnMDuval)

Are online National Lottery scratch cards not paying out anyone? I tried loads in practice mode and didn’t come out with any wins (which it usually does) mum paid for 8 scratch cards and won nothing which is very odd and unusual! Is there a con here? @TNLUK
posted 17 hours ago

Stuart Allen (@TEFL_Lemon)

@TNLUK has anyone else found that if they play #EuroMillions through the #NationalLottery app and get small wins, you don’t get paid anything? I’ve won £3 twice in the last few months and you can’t claim it. Should go onto your balance, no?
posted 2 days ago

Marcus (@Marcus142888891)

@TNLUK This lotto is a no hope lottery we might as well just flush our money down the toilet
posted 2 days ago

Mimmo (@Mimmo4177328753)

@TNLUK Nowt but a scam they added extra balls made almost impossible to win roll over after roll over loads of fake ads everywhere promising nothing but lies jp very very rarely won taking advantage of people in need should have been forced to scrap this year’s ago .
posted 2 days ago

Jackson (@Jackson00763454)

@TNLUK @Rocky559614206 This proves your no news yet replies on here aren't worth anything because they count for nothing which is a disgrace seeing you're all Allwyn employees. Up to date news on prize statuses is always available within Lottery HQ, so you X guys could ask your claims team for updates!
posted 2 days ago

Arlene Rae-Hewitt (@MissyARH1990)

@TNLUK is a joke. Don't put money into your online account as your screwed if you need to change your card unexpectedly and noone can help apparently and can't complain because it's policy. Well policy is garbage and needs looking at regardless on the reasons!!!
posted 3 days ago

Madeleine Morey (@moreymadeleine3)

@carolinefff @TNLUK The National Lottery Fund has form. Many of us complained about their generous funding of Mermaids a few years ago but we were ignored.
posted 4 days ago

Steve (@Steve0335256461)

@TNLUK @CayC73 Do we make you wait for the money when we play ? NO is the answer!! Sort out a better way of handling these prizes , it’s been over 3 months since this shower took over and still withholding winners payments, deceitful and disgusting way of handling a self created situation!
posted 4 days ago
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