HostGator Complaints

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Recent HostGator Issues

Pam Moore

@WPSiteHelp @HostGator @HGSupport Exactly. They have so many issues lately it is insane. I’m waiting all day on their support to send me an email so they can figure out how to accept a payment. Their new billing system doesn’t work. Yet my site may go down at anytime. And nobody even with an escalated case even…

posted 2 months ago

Pam Moore

@neerajnayar @HGSupport @HostGator Same here. Hostgator needs to OWN their issues with their new billing and client portal. Have been proactively trying to resolve an issue since last week. It will not even accept payments and each time you try it adds another 12-24 hours of soft security hold. I’ve been waiting…

posted 2 months ago

Pam Moore

@HostGator @intrcptrdcl 24 hours and still no response or resolution. Completely unacceptable.

posted 2 months ago

Pam Moore

@HostGator @intrcptrdcl And I’m not the only one. There are tons of your customers with these same exact issues with posts across social networks… Reddit, Facebook, Twitter, other forums, etc. And hostgator even admits it’s their issue but will not resolve or keep service on for the service we pay for.…

posted 2 months ago

Pam Moore

@HostGator @intrcptrdcl I have already provided this on DM 12 hours ago. This was after working with your chat support team, chat & phone support all multiple times since last week. Nobody & I mean nobody at Hostgator is fixing the issue for us! Telling us to wait to receive email & they can’t stop…

posted 2 months ago

Pam Moore

@HostGator @intrcptrdcl And our hosting is still showing suspended with no resolution and no response from your escalated support team ! How difficult is it really to ensure our services stay on while hostgator works out a resolution to your own system problems while I’m still dealing with details of…

posted 2 months ago

Pam Moore

@HostGator @intrcptrdcl This has NOTHING to do with a billing date and everything to do with your systems not even able to take payments. What does this even mean? I just logged in and there is NO change to the status of the account. The issue is NOT resolved and I still have not received an email from…

posted 2 months ago

Pam Moore

@neerajnayar @HGSupport @HostGator And @Hostgator we also get frequent errors simply trying to logon to our portal to access our account. What is going on!

posted 2 months ago

Pam Moore

Does anyone know a top exec to speak directly with at @HostGator ? Having incredibly disappointing & inexcusable, dysfunctional, issues with their service. #custsvc

posted 2 months ago

Pam Moore

@HostGator @intrcptrdcl And now we can’t see any past invoice either? Nightmare new payment system.

posted 2 months ago

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