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British Gas Outages

British Gas is an energy and home services provider in the United Kingdom. It also offers the Hive digital thermostat.

Problem with British Gas?

Complaints Overview

24 hours 11 reports (-21% change)
7 days 87 reports (-31% change)

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Recent British Gas Issues

Zoomer (@Oomz87)

@BritishGas is by far the worst company I’ve dealt with.A complaint raised took 2 months to investigate into why I was overcharged & they tried lying to justify it. Thankfully @edfenergy came to my rescue and help claim my refund which I’m still waiting for 16 days later.
posted 8 hours ago

Matthew (@beardedfoodman)

@BritishGas I'm excited to get a bill from @BritishGas , 19 months, and counting #19&counting
posted 8 hours ago

Matthew (@beardedfoodman)

@aliberryfol @BritishGas I'm on 19 months without a bill and I can't enter a meter reading now. @BritishGas deleted all my gas history. Maybe go to @ofgem
posted 8 hours ago

Ginger Pig1 (@thegingerpig)

@BritishGas so you decide to change your app, my account numbers , my date to send my meter readings , no notice ! Now can’t see old readings ? Had to change my password and can’t do facial recognition ! You go paperless then get rid of the history ? I’m the paying customer when
posted 8 hours ago

Bekki Cooke (@Bekki2102)

@BritishGasHelp @BritishGas never known a company so incompetent in my life… incorrectly reported on my credit file and it’s like pulling teeth trying to get someone from complaints to contact me!!!
posted 10 hours ago

Alun Taff Watkins (@taff8795)

@BritishGas how can you not contact me from May last year to May this year then tell me I have something I haven’t got (smart meter) and then bill me £2k from May to February? #backbilling #lying #poor
posted 12 hours ago

Mabel Attah (@Bells_2hub)

@BritishGas I’ve had a cross meter issue with you for over 6 months, paying for a meter reading that’s not mine through direct debit which continually increased yet still leaving my account in debt. You’ve changed the meters but please correct my bill, I’m drained!!! #Trustpilot
posted 12 hours ago

Avanti Grille. (@avantigrille)

Apparently they’ve lodged a complaint on my behalf but I can’t have a copy of it ! @BritishGas your customer service should more accurately be called Customer Obfuscation and Buck Passing.
posted 12 hours ago

Avanti Grille. (@avantigrille)

Currently on the phone to @BritishGas call centre sounds like they’re having a party there. Almost unable to hear over the background noise. South Africa judging by the accents. Took me 13 seconds to check my account after I got on the website,apparently takes them much longer.
posted 13 hours ago

Puku B (@1pukub)

@BritishGas are a nightmare. They put down customer entered readings as estimates and then back charge you at higher rates to
posted 13 hours ago
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