British Airways Complaints in Scotland
British Airways is the largest airline in the United Kingdom based on fleet size, or the second largest, behind easyJet, when measured by passengers carried.
Overview
Got issues or have something to share about British Airways?
Reports generated for
Recent British Airways Issues
Anniedoodah
@PeteCityPrice @British_Airways @britishairways are due me a refund from Oct 23. I have been lied to, had telephone calls where they pretend not to hear me, been ghosted, had operators put the phone down when THEY were rude. The customer service for complaints is the worst I’ve ever experienced.
BarryWeldon
Hi @British_Airways, I need urgent assistance regarding a cancelled flight, downgrading, and the lack of staff at Glasgow Airport. Can someone from your team please give me a call as soon as possible? Thanks.
Neil Martin, FRSA - (@martineilm mastodon)
@British_Airways Lets just be clear my bag was smaller than the size stated above,it was well within weight. It was my only bag. It had lithium batteries as I was just off a transatlantic flight. The weight and size of the bag was not an issue - I was allowed no hand baggage allowance
Jim E
@champdenwhite @EDI_Airport @British_Airways @LondonCityAir @EDI_Airport is a shambles and when recently complaining about waiting 2hrs for luggage to arrive off the plane they replied saying it was nothing to do with them - just like the car parks. TF they don’t fly the planes!!
mark love
@British_Airways Do you have an executive complaints team as the person at customer relations isn't even answering my questions. I'd rather deal with this directly than have to go through the courts, which I'm at the point of having to do. I don't have any faith that emailing is going to help.
A Dunlop Landscapes
@WhatNowDoc @British_Airways That’s it Robin, it’s fallen or dropped from a height. Likely when loading into the plane a 777, which sit way above the ground. @British_Airways say they are very sorry for the inconvenience but they will not compensate.
John Thompson
No, they usually take it in turns I believe and whoever is doing the flying is generally the one who makes the PA’s (again, I believe). Certainly my experiences on @British_Airways . Maybe @scottiebateman could advise?
Scott Allan
@British_Airways what's the issue with the apps, trying to check in and it won't show boarding passes, allow me to check in and having redownloaded the app it now won't allow me to log back in.
@British_Airways the BA1313 from aberdeen to london on the 21/8/24 has been changed to a time that doesn’t work, i would like an earlier flight and feel i should have got the option to choose because it was changed due to “operational issues” please help
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