British Airways Complaints

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Got issues or have something to share about British Airways?

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Recent British Airways Issues

jacqui bentley

@British_Airways I would appreciate if you could DM me details of who I can escalate my concerns to I just don’t think that the board would be impressed if they were aware of the issues that the current lack of communication and service is doing for the future. Your business relies on customers

posted 2 hours ago

Kristi Leo

@British_Airways @British_Airways what is frustrating is the lack of information and communication. This is the first and also the last time I’m flying with your airline.

posted 2 hours ago

Angus Coutts

Hi, we're @British_Airways and we're gonna assign you the worst seat available when you check in. Don't like it, you can move 1 row forward or back to a better seat but you *will* have to pay 40 quid for the privilege. Honestly, it's a racket. Legalised extortion

posted 2 hours ago

Nev

@British_Airways I flew on SA to San Francisco leg and the armrest and seat was loose. I’m flying back today pls contact me

posted 2 hours ago

Cherie Kong

@British_Airways 6 weeks since my partner requested to change her name on her BA account but still nothing confirmed. How long does it take for a computer system or even a human to do this?

posted 3 hours ago

gardengirl25

@British_Airways Thank you Letty,maybe have enough staff to deal with cases & rectifying any issues in a timely fashion would be a great start

posted 7 hours ago

Christian Giordano

Today I went through many flights related issues. Kudos to @AmericanAir and @British_Airways for their prompt customer service and shame on @AirCanada (still waiting for a single response

posted 12 hours ago

Arnab Chakraborti

@British_Airways , my parents has flight from Kolkata to Montreal via Mumbai and London on 23rd April 2024. Booking reference number UG7WDP. I got email from BA that London to Montreal flight cancelled on 23rd and issued a new ticket. But at Mumbai airport your staff was rude.

posted 14 hours ago

Mommagucci T

@British_Airways Can someone please explain the blatant lies on your website stating that when you have a ticket that is booked on a partner airline the baggage allowance is determined by the longest leg? This was NOT what I experienced. I had a business class ticket that

posted 14 hours ago

Peter Sheehan

@British_Airways Hi folks, my 82 year old father is flying solo on the BA12 flight that has just returned to Singapore after circling for 5 hours. I'm currently unable to contact him. How can I make sure that you are looking after him during this delay??

posted 15 hours ago

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